Frequently Asked Questions

  1. What are your business hours?
    Our office is open Monday through Friday from 8:00am to 5:00pm, although we have physicians on call 24 hours a day who are available by phone.

  2. What insurances do you accept?
    We accept Medicare and most PPO’s including Anthem Blue Cross, Blue Shield, Aetna and Cigna. We are also affiliated with St. Joseph’s Hospital Affiliated Physicians and Oscar Healthcare.

  3. What languages do your staff and providers cater to?
    We have providers who are fluent in English, Spanish, Lebanese and Farsi.

  4. Do your providers see and treat children in the office?
    We are happy to see patients ages 18 and older.

  5. What should I bring to my appointment?
    Bring a picture ID and your insurance card to your visit. To save time, new patients are requested to print out the Registration Form, Eligibility Certification, Consent Form, and Privacy Practice forms and bring the completed copies with them to their first visit. Please bring an updated list of medications or medication bottles to every visit. We also suggest bringing a prioritized list of things you would like to discuss with the doctor to your appointment. For patients who monitor blood sugar or blood pressure at home, please bring a current written record to each appointment.

  6. What services do you offer in the office?
    We offer a wide range of services in the office including skin lesion removal, female gynecological exams, ear lavage, EKG, vitamin B12 injections, vaccine administration, antibiotic injections, preoperative medical evaluations, and much more. Our office is equipped with a lab for drawing blood and other specimens, and we have special machines that allow us to get lipid panels, liver enzymes, HgbA1C, and urinalysis results in just minutes. We are open to draw blood in the office every day after 9:00 am.

  7. What does an Internal Medicine physician do?
    Doctors of Internal Medicine focus on adult medicine. Internists specialize in the prevention and treatment of all diseases in patients 18 and older. Here are some of the problems we address:
    • Arthritis
    • Diabetes
    • Hypertension
    • Kidney disease
    • Urological disorders and infections
    • Liver disease
    • Gastrointestinal disorders
    • Heart disease
    • Women’s Health issues
    • Men’s Health issues
    • Acute and chronic respiratory disorders
    • Mental Health issues
    • Infectious diseases
    • Skin disorders
    • Preoperative medical evaluations
    • Annual wellness exam

  8. What is a Nurse Practitioner?
    A nurse practitioner is an advanced practice registered nurse who has completed graduate-level education beyond what is required for a regular nurse. Nurse practitioners can diagnose, treat, evaluate, and manage acute and chronic illness and disease through performing comprehensive history taking and physical exams, ordering and interpreting diagnostic tests, and prescribing medications and other necessary treatments or equipment. Nurse practitioners have a supervising physician that is available for consultation. Our nurse practitioner, Kristin Theetge, has had specialized training in adult and geriatric medicine.

  9. How often are patients seen by the physician or nurse practitioner while in the hospital or acute rehab (Tustin Rehab)?
    Patients are seen daily by a physician or nurse practitioner while in the hospital or acute rehab (Tustin Rehab). Our physicians and/or nurse practitioners see our nursing home patients at least once a month, or more frequently if acute problems arise. No matter what facility you are in, we have providers on call 24 hours a day, seven days a week, to better serve you.

  10. What is a skilled nursing facility?
    A skilled nursing facility (SNF) is a transitional care facility that patients go to from the hospital if they are not well enough to go directly home. A SNF is not a hospital. SNF’s provide nursing care and rehabilitation services until patients are well enough to go home. Our physicians or nurse practitioner see patients monthly or more frequently if acute problems arise.

What our patients are saying about us

“I have been a patient of Dr. Zand for four years. He has always taken the time to listen to everything I have said. He is always punctual. If I had an emergency and it would be necessary to be admitted to the hospital, Dr. Zand says he would visit personally. Dr. Zand shows that he cares about his patients.”



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